Frequently Asked Questions
Please refer to our FAQ below. If you have any further questions, do not hesitate to contact our Customer Service team.
Product Care & Sizing
Please refer to our size guide on the product page. If you are unsure, consider checking measurements against similar clothing you already own. For additional guidance, our customer support team can provide recommendations.
Sizes are shown as ranges to help you easily identify the correct size based on your body measurements, without calculation
MESRARA products vary in construction and fabric behaviour. Each product page displays the correct size chart for the specific product.
All measurements refer to body measurements, not garment measurements. Measure directly on the body, without adding ease.
Each product comes with care instructions to maintain fabric quality and color. For delicate items, we recommend hand washing or using gentle cycles, avoiding bleach, and storing products properly.
Orders & Payments
We accept payments via Stripe for both UAE and international orders. Additionally, we offer Cash on Delivery (COD) exclusively within the UAE via Quiqup Delivery.
Simply browse our collections on www.mesrara.com , select the products you wish to purchase, choose your size, add them to your cart, and complete the checkout process by providing your shipping and payment information. Please double-check your order details before confirming, as we prepare all orders carefully for processing.
Orders can only be modified or canceled before they are processed. Once your order has been confirmed and prepared for shipping, changes are no longer possible. Please contact our customer support immediately if you need assistance, and we will do our best to help.
Please check your spam or junk folder first.If you cannot find it, contact us and we will assist you promptly.
Absolutely. All online transactions are processed securely through Stripe, which uses industry-standard encryption to protect your data.
Shipping
All Mesrara orders are shipped from Dubai, United Arab Emirates.
Estimated delivery times:
- UAE: 1–3 business days
- GCC: 5–7 business days
- International: 5–15 business days
Delivery times may vary depending on destination and customs clearance.
You will receive a shipping confirmation email containing your tracking number once your order has been dispatched.
Yes, MESRARA ships worldwide.
Please:– Check with your building concierge or neighbors– Allow up to 24 hours– Contact us if the package cannot be locatedWe will assist you and open an investigation if necessary.
For international orders, all customs duties, import taxes, VAT, clearance fees, and local governmental charges are the responsibility of the customer. We recommend checking your country’s import policies before placing an order.
Returns & Exchanges
Due to the structured and delicate nature of our corsets, return requests must be submitted within 5 days of delivery.Items must be returned:
- Unworn
- Undamaged
- In perfect condition
With original tags and packaging MESRARA reserves the right to refuse returns that do not meet these standards.
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.Original shipping costs are non-refundable.
We do not offer direct exchanges. If you wish to change size, you must return the original item and place a new order.
Refusing delivery will void any exchange rights, and shipping or customs fees will not be refunded.
Product Information
Each product page includes a detailed size guide and fit information.We recommend consulting it carefully before placing your order.Our team is also available to assist you.
Yes, MESRARA products fit true to size. Due to their structured construction, we recommend selecting your size carefully using the size guide.
Yes. Slight variations may occur depending on screen settings and lighting conditions.
We strive to represent our products as accurately as possible in terms of color, size, and design, but please note that screen displays may vary, and minor differences may occur.
Craftsmanship & Quality
MESRARA product are designed in Dubai and produced with carefully selected ateliers using premium materials
No. MESRARA produces pieces in limited quantities to ensure exclusivity, quality, and attention to detail.
International Orders
We ship to most countries globally via DHL Express. However, availability may vary depending on customs regulations, local laws, and logistical constraints. Mesrara reserves the right to refuse shipping to certain destinations.
Yes, tracking information from DHL allows you to monitor your order’s progress, including customs clearance updates. We advise international customers to be aware of their country’s import policies for luxury items.
For international orders, all customs duties, import taxes, VAT, clearance fees, and local governmental charges are the responsibility of the customer. We recommend checking your country’s import policies before placing an order.
